“If were talking about bottom line, let’s just look at our December per capita, which was the highest-grossing ever,” Hill said. The one with the most engagement received 381 reactions, of which 364 were “like” or “love.” 16 post reading “Fingers crossed Harrah’s will remain smoke free” received 203 reactions, of which 199 were either “like” or “love.” Likewise, the flurry of posts after Tribal Council’s Dec. Hill argued that the no-smoking rule is actually a plus for customer satisfaction, because most players are non-smokers who appreciate breathing cleaner air - only a “small segment” is inconvenienced, she said.Ī review of posts on the 6,900-member Facebook group Friends Who Like Harrah’s Cherokee Casino Resort backs up that assertion. The long-term impact remains to be seen.” “We receive feedback from guests who would prefer to be able to smoke while playing their favorite games, but we also hear from those who strongly prefer the smoke-free environment. “Transitioning to nonsmoking casinos has not been without its challenges,” said Harrah’s Regional Vice President for Marketing Brian Saunooke in a follow-up email. Robinson said the casino had not done a specific survey on the issue but that reviews of social media feedback showed that the no-smoking rule “is a point we continue to get called out on.” Snowbird/Cherokee County Representative Adam Wachacha asked if Harrah’s had done any surveys to determine what a permanent smoking ban might do to customer satisfaction. However, he said, there is a segment of customers who are upset about the smoking ban and the inconvenience it causes. “It definitely is a consideration, and it’s also a consideration for our staff, because we do want to put them in the best situation possible,” Brooks replied. “I think the customer should be the first consideration,” said Painttown Representative Tommye Saunooke. However, some members questioned how the legislation would impact the satisfaction of customers who want to smoke, drink and gamble at the same time.

Tribal Council approved Sneed’s amendment, which addressed Robinson’s main concern. “Also, I would hope that we might be able to put something in place that might allow some of the actual gaming devices in an environment that would allow smoking.”

“I do get concerned about competition, I do get concerned about if we put something in such a way that it would restrict us to make changes if we had to, based on competition that we know is coming close to us,” said Harrah’s General Manager Brooks Robinson.

This award goes to Cherokee’s Sgadugi Constitution Committee, which, as the namesake band…

Is harrahs casino smoke free